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Refund and Returns Policy

Refund & Return Policy – Jusket

Last Updated: 11-Dec-2025
Website: www.jusket.com
Support Contact: +91 7982558631
Email: help@jusket.com

At Jusket, we aim to provide our customers with a smooth and trustworthy shopping experience. Please read our Refund & Return Policy carefully to understand how returns, refunds, and exchanges are handled.

1. Return & Refund Eligibility

1.1 Condition of the Product

Once the product is delivered to the customer, if the customer opens the product box or packaging, the item will not be eligible for:

  • Return
  • Refund

If you wish to return your product, please do not open the packaging.
Only unused and unopened items are eligible for return.

2. Exchange Policy (For Fashion & Clothing Items Only)

We offer exchanges under special cases, including:

2.1 Wrong Size / Fitting Issues

If you purchased a clothing item and the size does not fit, you may request an exchange.

2.2 Fabric or Quality Not as Expected

If you are not satisfied with the fabric quality or texture, you may request an exchange.

Note: Exchange applies only if the product is not used, and is kept in the same condition as received.

3. Exchange Time Frame

Customers must contact us within 7 days from the date of delivery to request an exchange.

For exchange requests, contact our WhatsApp Helpline Number:
đź“ž +91 7982558631

After verification, your product will be exchanged within the 7-day support window.

4. When Returns or Refunds Are Not Provided

We do not accept returns or issue refunds if:

  • The product box or packaging has been opened
  • The item has been used
  • The product is damaged due to customer mishandling
  • The customer requests return/refund after the 7-day window
  • Fashion items are worn, washed, or altered

5. Conditions for Approved Exchange

To qualify for an exchange:

  • The product must be unused
  • The product must be in its original condition and packaging
  • All tags, labels, and accessories must be intact
  • The customer must contact us within 7 days of delivery

6. Exchange Process

  1. Contact us on WhatsApp at +91 7982558631
  2. Provide your order ID, product details, and the reason for exchange
  3. Our support team will review your request
  4. Once approved, the item will be scheduled for an exchange

7. Non-Exchangeable Products

The following items cannot be exchanged or returned:

  • Opened or used products
  • Innerwear, swimwear, or hygiene-sensitive products
  • Personalized or custom-made items
  • Clearance or “final sale” products

8. Contact Information

For any queries regarding returns, refunds, or exchanges, reach out to us:

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at help@jusket.com for questions related to refunds and returns.

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